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Data Center
Outsourcing your mainframe, mid-range system or storage area network often yields significant performance and cost advantages. These decisions are technically and financially complex, demanding rigorous solution design and careful financial modeling.
New outsourced environments require new architectures, new organizations, and new processes, policies and procedures. With years of outsourcing and IT experience our consultants can develop the right solution for you.
Because of our industry and marketplace knowledge, we can lead you through a comprehensive series of linked activities proven to yield consistently high value.
Rayshawn Technology is committed to help:
- Perform technical and financial benchmarking for your data center operations, including profiles and assessments of your applications, hardware, network, heating, ventilation, air conditioning (HVAC), power, security, staffing, policies, and procedures.
- Identify technical and operational opportunities for realigning data center operations to take advantage of leading outsourcing strategies.
- Develop business cases for the most effective outsourcing alternatives, including an evaluation of in-sourced options if desired.
- Prepare detailed requirements documents and help you select a pool of qualified data center outsourcing providers to meet your specific needs.
- Evaluate and down-select the most appropriate providers and set up in-depth solution sessions to further qualify candidates.
- Design and conduct negotiation sessions utilizing market-proven guidelines and our extensive contract knowledgebase to create a fair, sustainable outsourcing deal.
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Help Desk Outsourcing
If you are an IT leader who is seeking guaranteed service levels for your help desk service and technical support needs, our help desk outsourcing service can give you that and more. Your outsourced helpdesk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day.
We’ll show you how you can save money each year through help desk outsourcing
while providing world class help desk support. Our state of the art technology
and predictable, repeatable workflow processes will lead to distinct improvement
in customer satisfaction levels. Give us a call today and let us help you
identify your needs to build a custom-tailored help desk outsource solution that
will delight your employees or customers and allow you to gain a competitive
advantage in the marketplace.
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| Software and Systems Supported |  |
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| Software and Systems Supported |  |
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If you don't find the software or
systems you are looking for here, Contact us. Much of what our help desk supports is
customized anyway.
PC and Network
help desk outsource |
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Desktop Operating
Systems
help desk outsource |
PC client network connectivity
Password resets
General PC hardware diagnosis
Printers, drivers, and queues
User account administration and email box creation
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Microsoft Windows Vista
Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows NT
Microsoft Windows 95/98
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Office Suites
help desk outsourcing |
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Browsers
help desk outsourcing |
Microsoft Office 95/97/2000/XP/2003/2007
Microsoft Office for Mac
Lotus Smartsuite for Windows
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Internet Explorer 5.0 and above
Netscape Communicator/Navigator
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Email
help desk outsourcing |
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Utilities
help desk outsourcing |
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Microsoft Outlook 97/98/2000/XP/2003/2007
GroupWise 5.x
Microsoft Outlook Express
Lotus Notes
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McAfee Antivirus
Norton Antivirus
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Word Processing
help desk outsource |
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Database
help desk outsource |
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Microsoft Word 95/97/2000/XP/2003/2007 |
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Microsoft Access 95/97/2000/XP/2003/2007
Microsoft SQL Server 2005/2008
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Spreadsheets
help desk outsource |
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Graphics
help desk outsource |
Microsoft Excel 95/97/2000/XP/2003/2007
Lotus 123 for Windows
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Microsoft Powerpoint 95/97/2000/XP/2003/2007
Microsoft Visio
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Desktop
Publishing |
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Microsoft Powerpoint 95/97/2000/XP/2003/2007
Microsoft Visio
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SMALL TO MIDSIZE SOLUTIONS
Rayshawn Technology offers award winning contact center solutions for all your
outsourcing needs. With over 40 years experience, we are experts in inbound
contact center services. Whether you require 24/7 coverage or after-hour
service, our contact center agents will answer your calls consistently and
accurately each time.
Rayshawn Technology offers a range of solutions for your small to midsize business.
With each solution, we offer the following standard service features:
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Rayshawn Technology Call Center Service Features |
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Certified Sales and Customer Service agents |
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Dedicated Client Services Representative for your account
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Per-minute-pricing (pay only for minutes used) |
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24/7/365 service (after hours, weekends, holidays incl.) |
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Services offered in 3 languages (English, French & Spanish)
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Included toll-free number (no hidden telecom fees) |
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Award winning quality and daily call monitoring
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Partner with Rayshawn Technology and experience significant improvements in your
customer service.
Rayshawn Technology offers the following services:
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Order Taking
Services
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Toll Free
Customer Service
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Live Web Chat
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Email Response
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Direct
Response
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Conference & Registration
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Live Receptionist
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24-Hour Help Desk
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Emergency Response
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